7th CPC Order, OM, Report - Collection$type=ticker$count=12$cate=0

Clarification regarding alleged leakage of email and mobile numbers from user profile data of IRCTC E-ticketing system

Clarification regarding alleged leakage of email and mobile numbers from user profile data of IRCTC E-ticketing system

Press Information Bureau
Government of India
Ministry of Railways
05-May-2016 18:44 IST
Clarification regarding website of IRCTC Which sells E-Ticket of Indian Railways

News Reports have appeared in some Electronic and Print media regarding alleged leakage of email and mobile numbers from user profile data of IRCTC E-ticketing system. Indian Railway Catering and Tourism corporation (IRCTC) is a PSU of Indian Railways. Its website irctc.co.in is used for purchasing Railway E-Tickets.


Firstly, Indian Railways would like to clarify that there has been no hacking of the IRCTC website. The E-ticketing website has been working normally thereby eliminating any chances of unauthorized interference. As soon as the matter came to notice of Railways on 02/05/2016, thorough investigations were conducted to detect veracity of the news, however, no such incident has been detected. The Ministry would like to assure that all necessary Safeguards and security checks are in place for this website. There is a system of regular security audits by concerned departments of government of India. All the components of the system are functioning normal and no unusual activity has been discovered. All sensitive data like passwords etc are stored in encrypted form. In addition to this, 24x7 monitoring of the system is done throughout the year by technical team of experts. Hence there is no cause for any panic or concern. A Railway committee set up couple of days back, in its preliminary report has not found any indication of breach of security in any of the databases of the E‑ticketing system.





The complete facts about the matter is given below:-

The News Reports have appeared in some Electronic and Print media regarding alleged leakage of email and mobile numbers from user profile data of IRCTC E-ticketing system. Indian Railway Catering and Tourism corporation (IRCTC) is a PSU of Indian Railways. Its website irctc.co.in is used for purchasing Railway E-Tickets-ticketing system is managed in-house by CRIS, the IT arm of Indian Railways.  The Data centre is in the premises of CRIS.  As soon as the matter came to notice of Railways on 02/05/2016, thorough investigations were conducted to detect veracity of the news, however, no such incident has been detected by the technical teams of Centre for Railway Information Systems (CRIS) and Indian Railway Catering and Tourism Corporation (IRCTC).

No “Denial of Service attack” (DoS/DDoS) has been successful and the E-ticketing website has been working normally thereby eliminating any chances of unauthorized interference.  About 5.48 lakh tickets were booked in a single day in April 2016 with 2.66 lakh peak concurrent users.  About 13,600 tickets per minute were booked.

The E-ticketing system has several components viz., internet gateway, network security devices such as gateway router and Firewall, Application Delivery Controller, Security Information Event Management System (SIEM) web server and database server access logs.  Each of the components has been checked and none of the components has been found to have unusual activity.  Technical investigations have also not indicated any unusual activity with respect to various system components.

The IT security of E-ticketing system is ensured through regular security audits by Standardization Testing Quality Certification (STQC) directorate of Department of Electronics and IT, Government of India.  The entire traffic flowing on E-ticketing system internet gateway is also forwarded to CERT-In in real-time for monitoring and alerting.  The gaps reported by STQC in their penetration testing have been addressed.  However, auditing is an ongoing process and security audit of E-ticketing system is undertaken biannually.

Audit trails are maintained for access to the system and all sensitive data like passwords etc are stored in encrypted form.  In addition to this, 24x7 monitoring of the system is done throughout the year by technical team of experts.  Strict physical checks are already in place in the Data centre like restricted access to Data centre, CCTV cameras at entry and exit points of Data centre.

The data of E-ticketing system can be broadly categorized into two categories viz., sensitive information like Debit/Credit Card details, Login ID, Passwords, which could cause potential financial risk.  PAN card detail is not required for booking E-ticket. No sensitive data has been alleged to have been leaked. 

It is clarified that other data like mobile number and email ids is available with a large number of electronic service providing entities viz., E-commerce firms, telemarketers etc.  Email and mobile numbers have to be shared with service providers for providing catering services, cab services, hotel bookings, SMS services, etc.  Till now, leakage of data through none of the service providers of IRCTC has been established.

A joint committee comprising of officers from  both CRIS and IRCTC has been set up.  The committee in their preliminary report has not found any indication of breach of security in any of the databases of the E‑ticketing system.  Further investigations by this committee is in progress and once the purported leaked data is made available, further checks will be conducted. 

****
PIB News

COMMENTS

BLOGGER
Name

100 percent da,19,10th Bipartite Settlement,52,6 CPC Order,7,7th CPC Bunching of Stages,14,7th CPC Charter of Demands,93,7th cpc interim report,12,7th CPC Meeting,149,7th CPC Notification,202,7th CPC Projected Pay,188,7th CPC Questionnaire,16,7th CPC Recommendation,593,7th CPC Report,129,7th CPC Terms of Reference,41,Aadhar,7,Absorption,40,Ad-hoc Bonus,24,Additional Allowance,4,Additional Pension,5,Administrative Reforms,17,Advance Increment,4,Adventure Sports,9,Age Relaxation,16,AGIF,5,AIIMS,12,Air Travel,59,AIRF memorandum to 7th CPC,4,Airport Employees,7,All India Service,74,Allowances,365,Alteration of Date of Birth,6,Annual Allowance,1,Antarctica Allowance,1,Anubhav,14,APAR,38,Area Welfare Officer,5,Armed Forces Tribunal,18,Army Welfare Fund,7,Artisan Staff,11,Ashok Kumar Mathur,9,Atal Pension Yojna,11,Autonomous Bodies,65,awards,13,Bank,174,Bariatric Surgery,2,Benevolent Fund,3,bhavishya,12,Bhutan Compensatory Allowance,7,Bio-metric Attendance,36,Bonus,129,Bonus Order 2014,9,Bonus Order 2015,13,Bonus Order 2016,7,Bonus Order 2017,10,Breakdown Allowance,1,BRO,16,BSNL,76,BSNL IDA Pensioner,22,BSNLMRS,2,Budget 2014,12,budget 2015,22,Budget 2016,1,Budget 2017,22,Budget 2017-18,6,cadre management,17,Cadre Restructuring,166,Cancer Treatment,8,Cantonment Board Employees,3,Cash Handling Allowance,5,cashless treatment,14,Casual Leave,4,CAT jurisdiction,1,CAT Order,63,CBDT Order,28,CBEC,13,CBEC CR,9,CBSE,22,CCS (CCA) Rules,52,CCS (Conduct) Rules,50,CCS (Joining Time) Rules,6,CCS (Leave) Rules,45,CCS (RP) Rules 2008,36,CCS (RP) Rules 2016,72,CEA,34,CEA Form,4,Central Administrative Tribunal,2,Central Government Employee Calendar,25,central government employee news,39,Central Pension Accounting Office,106,Central Secretariat Service,5,Central Universities,27,CG Counsel,1,cgda,111,CGEGIS,18,CGEGIS TABLE,11,CGEWHO,65,CGEWHO Noida,18,Cghs,373,CGHS Agartala,1,CGHS AHMEDABAD,5,CGHS AIZAWl,1,CGHS ALLAHABAD,4,cghs BENGALURU,3,cghs bhopal,5,CGHS BHUBANESWAR,2,CGHS CHANDIGARH,4,cghs CHENNAI,2,CGHS Clarification,62,cghs dehradun,3,Cghs Delhi,67,cghs empanelment,127,Cghs Gangtok,1,CGHS GUWAHATI,4,CGHS HOSPITAL LIST,29,CGHS HYDERABAD,5,Cghs Imphal,1,cghs jabalpur,3,cghs jaipur,5,cghs kanpur,3,Cghs Kohima,1,cghs kolkata,3,cghs lucknow,2,CGHS MEERUT,4,cghs mumbai,4,cghs nagpur,2,cghs patna,2,CGHS plastic cards,8,cghs pune,1,cghs ranchi,2,cghs rates,43,cghs trivendrum,2,CGWB,3,Child Care Leave,31,Children Education Allowance,32,CIP(IW),1,Citizen Charter,2,Civil Accounts Organisation,43,Civil Services Examination,17,cleanliness pledge,2,cmss,1,Coal Pilot Allowance,3,Collection of Order,1,Commercial Duty Allowance,3,Commercial Employment after Retirement,9,Commutation of Pension,30,commuted Leave,6,compassionate appointment,61,Compensatory allowance,3,Compensatory Leave,3,Composition of 7th CPC,9,Compulsory Retirement,14,computer advance,4,computer help,7,Concordance Tables,10,Condiment Allowance,1,Confederation 7th cpc memorandum,4,confirmation,3,Constant Attendant Allowance,14,Consumer Price Index,4,Contingent Employee,11,Contract Labour,104,Conveyance Allowance,3,Court Order,79,CPAY,1,CPF Pensioner,23,CPGRAMS,9,CPMA,4,CPMF,96,CPSE,119,cpse ida,41,CS(MA) Rules,62,cscs,10,CSD,38,CSS,37,CSSS,13,cvc,58,Cycle Maintenance Allowance,5,DA from 01-07-2011,3,DA from Jan 2012,5,DA from Jan 2013,16,DA from Jan 2014,22,DA from Jan 2015,16,da from Jan 2016,10,DA from Jan 2017,7,DA from Jan 2018,1,da from Jul 2012,13,DA from Jul 2013,16,da from jul 2014,11,DA from Jul 2015,9,DA from Jul 2016,14,DA from Jul 2017,10,Daily Allowance,14,Daily Officiating Allowance,1,Damage Rate,1,DAPWA,1,Data Entry Operator,5,Database of Employees,2,date of next increment,43,DCMAF,4,DCRG,6,Dearness Allowance,146,Dearness Pay,3,Dearness Relief,81,Debt Recovery Tribunals,2,Defence Civilian Employees,100,Defence personnel,529,Dental Clinics,2,Department Canteen,19,Deputation,57,Desk Allowance,1,dgqa,1,Dictionary,3,Digital Signature Certificates,1,Direct Tax Code,2,Directorate of Estates,76,Disability Pension,61,Disciplinary Authority,22,DIT,9,Divorced Daughter,2,DNI falls Feb-Jun,8,doppw,4,DOPT,40,DoPT Order,357,Double HRA,6,Double Tpt Allowance,1,dpc,22,Draftsmen,4,DRDO,6,Dress Allowances,6,e-awas,6,e-filing,28,E-Governance,13,e-IPO,1,E-office,12,e-payment,23,E-Revision,15,e-samarth,2,Earned Leave,8,ECHS,82,ECI,1,EDLI 1995,4,edp allowance,1,EDP Cadre,7,Education,85,Ekta Diwas,2,Election,22,Eligibility of Teacher,14,email Policy,1,emergency treatment,7,Empanelment under CSMA Rules,21,Employee Pension Scheme,19,Employees Deposit Linked Scheme,1,Engineering Cadre,20,eNPS,6,Entry Pay on Promotion,24,EOL,1,EPFO,122,EPFS 1952,50,ERS,3,ESIC,25,eTDS return,15,EVC,5,ex-gratia,33,Ex-India Leave,4,Ex-Indian Coast Guards,1,EX-SERVICEMAN,581,Excel Tips,5,Exemption from Return Filing,11,Expected DA,72,Extension in Service,3,Extra Ordinary Leave,1,Extra Work Allowance,1,extraordinary pension,25,Facilitation Fee,1,Family Pension,210,Family Planning Allowance,8,FAQ,70,Festival Offer,9,Fin Min Order,110,Finance Act 2013,1,Financial year 2012-13,2,Firefighting Staff,1,Fitment Formula,57,fixed medical allowance,43,Flexible Complementing Scheme,2,Flying Training,2,Foreign Allowance,2,Foreign Visit,8,form 14,1,Form 16,3,Form 16A,2,Form 25,3,Form 26AS,2,Forms,60,Forwarding of Application,2,FR 15(a),2,FR 22,3,FR 26,1,FR 29,1,FR 35,1,FR 46B,1,FR 49,1,FR 56,18,Freedom Fighter Pension,20,Fundamental Rules,3,GAMS,1,Gandhi Jayanti,10,GAR-23,1,GDS,62,General Pool,60,Geological Survey of India,4,GFR,28,Government Holiday Calendar,39,Govt accommodation,110,Govt Tour,44,gpf,48,Grade pay of SO,49,Grameen Bank,2,Grant-in-aid,1,Gratuity,34,Gratuity Limit for Income Tax,3,greetings,4,group A,98,Group D,63,Guest House,15,Hard Area Allowance,11,Hard Station,2,Headquarter Allowance,2,health insurance scheme,17,hearing aid,3,Hierarchy,42,High Court Order,57,Higher Education,33,Hill Area Allowance,2,Hindi Incentive,5,Holiday Homes,37,Holiday Overtime,1,Honorarium,22,Hostel Facility in Universities,1,Hota Committee,1,House Rent Allowance,31,Housing Loan,4,HRA,35,IBA,27,Immovable Property Return,59,Implementation of 7th CPC,895,incentive for higher qualifications,3,Incentive for NER,3,Incentive to Sportsperson,13,Income Tax Exemption Limit,107,INCOME TAX,273,Income tax calculation,16,Indemnity Bond,1,Independence Day,2,India Water Week,1,INDU,4,Industrial Trades,18,Injury Leave,1,Inquiry Officer,12,insurance scheme,10,Intelligence Agencies,3,Interest of EPF,22,Interest of GPF,15,interest rate,26,Interim Relief,60,Internet facility to officer,1,Internship,3,Invalid Pension,3,Investment,2,IPv6,2,IRCTC,39,IRTSA,27,Island Special Duty Allowance,1,IT Cadre Restructuring,24,IT Return,50,Jawahar Navodaya Vidyalaya,12,JCM,348,Jeevan Pramaan,44,Joining Time,6,Kashmir Valley Special Concession,6,KBC,2,kendriya bhandar,2,Kendriya Vidyalaya Sangathan,165,Kilometreage Allowance,2,Kisan Vikas Patra,4,KV Admission Guidelines,21,KV Uniform,7,KYC,1,Lab Technician,14,Labour Bureau,8,Labour Laws,18,lactating mother allowance,1,LARGESS,3,Launch Campaign Allowance,1,LDC-UDC,79,LDCE/GDCE,29,Leave Encashment,14,leave management system,2,Legal Fee,1,Librarian,2,LIC,1,Licence Fee,12,Lien,3,Life Certificate,54,List of Holidays for year 2012,2,List of Holidays for year 2013,8,List of Holidays for year 2014,10,List of Holidays for year 2015,17,List of Holidays for year 2016,11,List of Holidays for year 2017,2,List of Holidays for year 2018,2,List of Posts,8,Liver Transplant Surgery,1,Liveries,1,loan advances,30,Loans and advances by Central Government,3,lodge complaints,2,Lok Sabha QA,42,lokpal,60,LTC,112,ltc to AN,8,LTC to JK,29,ltc to NE,22,LTC-80 Fare,19,MACP,183,Major Penalty,11,Married Accommodation Project,2,Maternity Leave,7,Medical Charges Reimbursement Bill Form,16,medical decategorization,2,Medical Examination of Group A Officers,4,Medical Professional,48,Memorandum to 7th cpc,82,merger of da,127,merger of grade pay,30,merger of post,13,Min HIPE,1,minimum wages,104,Ministerial Staff,34,Minor Penalty,6,Minority Community,1,Missing Family Member,6,Model School Organization,1,modified parity in pension,42,MOHALI HOUSING COLONY,3,Movable Property Return,50,MTNL,10,Multi Tasking Staff,20,NAC,104,national council meeting,14,National Holiday Allowance,5,National Level Monitors,1,National Mascot Design,1,National Pension System,100,NC JCM Memorandum to 7th CPC,31,NCH,1,NDG ESM Pensioner,1,new pension scheme,208,New Pension System,33,News,140,NFIR,3,NFSG,18,Night Duty Allowance,21,Nivaran,1,NLM,1,No Demand Certificate,1,Nomination Forms,4,Non-functional Upgradation,18,Notice for Pensioners,38,Notional Fixation,15,NPA,17,NSC,6,NSSF,3,Nursing Allowance,13,Nursing Institutions,6,Nursing Staff,6,nutritious dietary allowance,2,obc,34,office procedure,10,office space,5,Office Timing,45,Official Directory,1,Official Language Cadre,5,Official Secret Act,1,Officiating Pay,3,One Rank One Pension,360,Online Survey,1,ordnance factory,84,OROP Order,34,OTA,20,Outsourcing,7,Overpayment,7,PAC Recommendation,1,PAINTING,2,PAN,16,Paramilitary Allowance,3,Parangat,2,Passport,18,Paternity Leave,3,Patient Care Allowance,12,pay,8,Pay Anomaly,61,Pay Fixation,211,Payroll,7,PCDA Order,84,PCO Allowance,1,Pension,630,Pension Adalat,20,Pension Disbursement,66,Pension Form,7,Pension Revision,261,Pensioner Grievances,63,Pensioner I-Card,12,Pensioner Portal,135,Pensioners associations,130,pensioners retired prior to 1.1.2006,156,Penury Grant,2,Permanently disabled children,17,person with disability,80,Personal Pay,4,Personal Staff to Minister,5,PF Scheme,3,PFRDA Bill 2011,21,pgportal,2,pharmacist,2,Physical Training Instructor,1,PIB,4,Piece work calculation,3,Piece work incentive,5,Piece Work Profit,2,Piece Work Rates,3,Piece Work System,3,PLB,40,Pledge,7,PLR Scheme,1,Post Graduate Allowance,2,post office,168,PPF,15,PPF Scheme,9,PPO,56,Pragati,5,Pre-1996,5,Pre-2006,55,Pre-2016 Pensioners,85,pre-retirement counselling,19,Presenting Officer,1,Principal CAT,2,PRIS,21,probation,9,Professional Update Allowance,1,Project Dantak Bhutan,3,Promotions,150,Provisional Pension,7,public grievances,7,Public Provident Fund,8,punctuality,1,Qualification Pay,4,qualifying service,35,Railway Concession Form,3,Railway Servants (Pass) Rules,17,Railways,812,Railways Training Centre,6,Rajbhasha,34,Rajya Sabha QA,38,Rank Pay,22,Ration Money Allowance,6,RBI Circular,16,Re-employed ex-serviceman,53,Receipt Payment Rules,15,Recovery,11,Recruitment,168,Recruitment rules,163,Refreshment Rates,1,RELHS,8,Rent Free Accommodation Allowance,1,Reply to 7th CPC,12,requisition to SSC,3,reservation,132,Reservist Pension,1,residency period,4,Resignation,7,Rest Allowance,1,Retired Employee,48,Retired officers as Consultant,19,Retirement Adviser,1,retirement age,82,Retirement Road Map,60,review of records,2,revised pay rules,68,Right to Information Act 2012,4,Right to Information Act 2017,2,Right to Public Service Act,1,Risk Allowance,20,roster,2,Rotational Transfer Policy,13,Rounding Off,2,RTI,69,RTI Call Centre,4,rti online certificate course,2,Rule 10,1,Rule 16(3),1,running staff,27,Safai Karamcharies,1,Sainik School,2,Salary Disbursement,26,Sankalp,27,Sanskriti Schools,3,SAS Examination,7,Saving Bank Allowance,2,sc,23,scholarship Scheme,4,Schools,8,Scientific and Technical Posts,12,Scouts-Guides,2,SCOVA,63,Secretarial Assistance,1,Security Allowance,1,Self attestation,7,Self-certification,7,Senior Citizens,22,Seniority,17,Sensitive Posts,2,Service Book,14,Service Verification,6,Seventh Pay Commission,1705,Seventh Pay Commission Report,279,Sexual Harassment,25,Shramev Jayate,1,shunting duty allowance,2,Siachen Allowance,1,Sitting Fee Allowance,2,small saving scheme,46,social Media,18,Space Technology Allowance,1,Sparrow,4,Special Allowance,9,Special allowance for Child Care,1,Special Allowance for Safety Officer,1,Special Casual Leave,7,Special Disturbance Allowance,1,Special Duty Allowance,6,Special LC Gate Allowance,1,Special Pension,1,Special Train Controller Allowance,3,Split Duty Allowance,1,sports-person,36,SSC,11,st,19,Staff Benefit Fund,5,Staff Car Driver,6,Staff Selection Commission,1,Stagnation,6,State Govt Employees,2,Station Leave Permission,4,Stenographer,1,Stents,2,Stepping up of Pay,36,Stiching Charges,3,Stipend,9,Storekeeping Staff,2,Strike,229,Study Leave,7,Substitute Employee,1,summer vacation,2,Sumptuary Allowance,4,Superannuation,7,surplus employee,3,suspension,11,Swantah Sukhaya,2,Swavalamban,31,TA Rules,5,Tatkal Tickets,27,tax,2,Tax Free Bonds,1,TDS,37,TDS Rates,11,technical resignation,6,telephone facility,1,temporary employee,6,Terms and condition,1,Toll Free Number,1,Tough Location Allowance,4,Touring Officer Hostel,14,Trade Apprentices,10,train,121,Training Allowance,7,training policy,38,Transfer Policy,70,Transport Allowance,29,Travelling Allowance,55,tribal area allowance,4,Trip Allowance,2,Uniform Allowance,5,Unit Run Canteen,25,Upgradation of Post,51,UPSC,20,vacancies,29,Veteran Commission,2,Veterinary Posts,1,Vigilance Clearance,11,Voluntary Retirement,23,Wages,13,Washing Allowance,10,whistle-blowers,7,Widowed Daughter,3,Women Employees,47,Yoga,7,Youth Hostel,3,Zila Saink Board,5,वेतन आयोग,182,
ltr
item
Central Government Employee News and Tools: Clarification regarding alleged leakage of email and mobile numbers from user profile data of IRCTC E-ticketing system
Clarification regarding alleged leakage of email and mobile numbers from user profile data of IRCTC E-ticketing system
News Reports have appeared in some Electronic and Print media regarding alleged leakage of email and mobile numbers from user profile data of IRCTC E-ticketing system. Indian Railway Catering and Tourism corporation (IRCTC) is a PSU of Indian Railways.
Central Government Employee News and Tools
http://www.staffnews.in/2016/05/clarification-regarding-alleged-leakage.html
http://www.staffnews.in/
http://www.staffnews.in/
http://www.staffnews.in/2016/05/clarification-regarding-alleged-leakage.html
true
3718188640253144573
UTF-8
Loaded All Posts Not found any posts VIEW ALL Readmore Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS Not found any post match with your request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS CONTENT IS PREMIUM Please share to unlock Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy