Revision of Norms for Head Post Offices (HOs) and Sub-Post Offices (SOs) as per Work Study: Department of Posts
No. 25-11/2019-PE-l/WS
Government of India
Ministry of Communications
Department of Posts
(PE-I Section)
Dak Bhawan, Sansad Marg,
New Delhi — 110001
Dated: 27.03.26
To
All Heads of Postal Circles
Subject: Revision of Norms for Head Post Offices (HOs) and Sub-Post Offices (SOs)- ‘reg.’.
Sir/Madam,
I am directed to refer to the Work Study Report on Norms of Head Post Offices and Sub Post Offices under APT 2.0 received from the Work Study Unit of Training Division vide letter No. 30-16/2018-
WS dated 23.02.2026.
2. The aforesaid report was circulated to all Postal Circles vide this office letter dated 05.03.2026 for seeking comments/suggestions. The comments/suggestions received from the Circles have been duly examined. Based on the Work Study Report and inputs received from Circles, the norms for various activities have been approved as per Annexure.
3. Further, for miscellaneous work, which inter alia includes activities such as administrative work, complaint management, raising tickets on the service desk, etc., and for which precise time factors cannot be assigned, provision has been made for a Standard Co-efficient as under:
(i) 15% in respect of Head Post Offices (HOs)
(ii) 10% in respect of Sub Offices (SOs)
4. The job lists and time factors, being voluminous, has been shared separately through email for information of all the Circles. The norms for Branch Post Offices (BOs) will be issued separately.
5. The ad-hoc norms circulated vide this office’ letter of even 25-11/2019-PE-I/WS 1/240339/2026
number dated 24.05.2019 stand superseded with the issue of this order.
6. This issues with the approval of Secretary (Posts).
Yours faithfully,
Digitally signed by
Prabha Sharma
Date: 27-03-2026
14:34:48
(Prabha Sharma)
ADG-PEI
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