Reforms in functioning of Government services

(a) to (d): The Second Administrative Reforms Commission (2nd ARC) was constituted by the Central Government in the year 2005 for preparing a detai

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(a) to (d): The Second Administrative Reforms Commission (2nd ARC) was constituted by the Central Government in the year 2005 for preparing a detailed blueprint for revamping the public administrative system. The Commission was mandated to suggest measures to achieve a proactive, responsive, accountable, sustainable and efficient administration for the country at all levels of the Government, among others. The Commission submitted fifteen reports to the Central Government on various aspects of governance. The Central Government has, so far, considered thirteen reports of the Commission. Out of 1005 recommendations, which have been accepted, 555 recommendations have been implemented and 450 recommendations are under implementation.

Further, in order to improve the functioning of the Government services with a view to avail proper benefit for development of the country to all sections of the society, the Central Government has introduced major reforms in the sectors like taxation (e-filing of income tax return/ SARAL forms), health(National Rural Health Mission), education, banking (net banking), railways (e-ticketing/ Tatkal ticket), computerization of land records, postal (Project Arrow), passport (passport-seva), employees provident fund, service delivery (Sevottam: a quality framework for excellence in service delivery/Centralized Public Grievances Redressal And Monitoring System: a web based grievance redressal portal).
The following two Bills have been introduced in the Lok Sabha by the Central Government:-
(i) “The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011”.
(ii) “The Electronics Delivery of Services Bill 2011”.
Thirteen States have also enacted public service guarantee Acts for rendering select services in a time bound manner and related grievance redressal.
The above information has been submitted by Min of P.PG&P in reply of undermentioned Rajya Sabha question:



ANSWERED ON-29.11.2012
Reforms in functioning of Government services


(a) whether it is a fact that it is imperative to bring about major reforms in the functioning of Government services to extend the proper benefit of development of the country to all the sections of the society;
(b) if so, Government”s reaction thereto;
(c) whether it is also a fact that the economically weakest sections of the society are not getting the benefits due to shortcomings in the functioning of administration at the Centre and State level in the country; and
(d) if so, Government”s reaction thereto?


Minister of State in the Ministry of Personnel, Public Grievances and Pensions and Minister of State in the Prime Minister’s Office. (SHRI V. NARAYANASAMY)
* see above *

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