Grievance redressal policy under National pension System in r/o PC of A (Fys)
Grievance redressal policy under National pension System in r/o PC of A (Fys)
Introduction:-
Scope:-
Objectives:
The purpose of this policy is to set forth the policies and procedures to be followed in receiving, handling and responding to any grievance against the concerned PAOs in respect of the services offered by them. The following are broad objectives for handling the customer grievances.
1. To Provide fair and equal treatment to all employees of respective Factory/Branch Offices without bias at all times.
2. To ensure that all issues raised by employees are dealt with courtesy and resolved in stipulated timelines.
3. To develop an organizational framework to promptly address and resolve employees Grievances fairly and equitably.
4. To Provide enhanced level of satisfaction.
5. To provide easy accessibility to the employees of respective Factory/Branch offices for an immediate Grievance redressal.
6.To put in place a monitoring mechanism to oversee the functioning of the Grievance Handling Policy.
How to raise the grievance:- (Tier-I)
The subscribers can raise grievances through the following mode:
By raising a grievance in writing โ in the specified format/letters/representation addressed to the Grievance Redressal Officer,PAO/Chief Grievance Redressal Officer, pr.AO.
Resolution mechanism for grievances:-
The grievance will be resolved by concerned PAO and then appropriate reply will be sent to the complainant by the PAO/Pr.AO.
Turn Around time (TAT)
Every grievance has to be disposed โ Off by the PAO within a period of thirty days of its receipt at both the redressal tiers.
Grievance Redressal Officer (GRO) and chief Grievance redressal Officer (CGRO):-
The details of respective Grievance Redressal Officer (GRO) at PAO level are:
Sl.No | Name and address |
1 | Shri Nabarun Dhar, IDAS Joint Controller of Accounts (Fys) Grienvance Redressal Officer (GRO), NPS O/O the PCA(Fys), AYUDH BHAVAN, 10-A S.K.Bose Road, Kolkara โ 700 001. Phone No. (033) 22484341 Fax No. (033) 22480991. Email address: [email protected] |
2 | Shri Abhiram Mandal, IDAS Deputy controller of Accounts (Fys) Grievance Redressal Officer (GRO), NPA O/O the PCA (Fys), AYUDH BHAVAN, 10-A S.K.Bose Road, Kolkata โ 700 001. Phone No. (033) 22484341 Fax No. (033) 22480991. |
3 | Shri Vidhu Aggarwal, IDAS Assistant Controller of Accounts (Fys) Grievance Redressal Officer (GRO), NPS O/O the PCA(Fys), AYUDH BHAVAN, 10-A S.K.Bose Road, Kolkata โ 700 001. Phone No. (033) 22484341 Fax No. (033) 22480991 Email address: vidhugupt @gmail.com |
4 | Shri Rajesh Kumar, Sr A.O. Grievance Redressal Officer (GRO), NPS O/O the AO OF NALANDA, Ordance Factory Nalanda(P), Rajgir 803121 Phone NO. (06112) 257105 Fax No. (06112) 257102. Email address: [email protected] |
The present Chief Grievance Redressal Officer (CGRO) details are:-
Shri M.C.Chakrabortty, IDAS
Controller of Accounts (Fys),
Chief Grievance Redressal Officer (CGRO), NPS
O/O the PCA(Fys), AYUDH BHAVAN,
10-A S.K.Bose Road, Kolkata โ 700 001.
Phone No. (033) 22484341 Fax No. (033) 22480991
Email address: [email protected]
The record of grievances will be maintained by the concerned Redressal Officer.
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