Complaints against CGHS Dispensary: Rajya Sabha Q&A


(a) whether it is a fact that on a written complaint of a chemist some Members of Parliament wrote letters to the Minister regarding serious fraud and irregularities by the pharmacist and Incharge of North Avenue Ayurvedic Dispensary in the supply of indented medicines;

(b) if so, what action has been initiated against the alleged persons for this act of omission and commission;
(c) whether it is also a fact that said pharmacist is a union leader and as such he is threatening others; and
(d) if so, the action contemplated against them so that the system of indented medicines is streamlined?

ANSWERED ON-14.08.2012

(a): Yes.

(b): The issue has been examined. Statements of pharmacist and the in-charge of North Avenue Ayurvedic Wellness Centre have been obtained. They have denied all allegations made by “The Health Care”, the erstwhile authorized local supplier for ayurvedic medicines to CGHS. Instead, the pharmacist has contended that poor quality medicines were being supplied to CGHS by the said supplier at a higher price and he had brought it to the notice of CGHS officials. Accordingly, CGHS stopped procuring the said medicines.

(c) & (d): The said pharmacist is an elected member of All India CGHS Employees Association, Delhi Branch. There is no information that he is threatening others.

भारत सरकार
स्वास्थ्य और परिवार कल्याण मंत्रालय
स्वास्थ्य और परिवार कल्याण विभाग

राज्‍य सभा
अतारांकित प्रश्न संख्या : 526
14, अगस्‍त, 2012 को पूछे जाने वाले प्रश्न का उत्तर

सीजीएचएस औषधालय के विरुद्घ शिकायतें

526. श्री ए  ए  जिन्ना:

क्या स्वास्थ्य और परिवार कल्याण मंत्री यह
बताने की कृपा करेंगे
कि :

(क) क्या यह सच है कि एक दवा विक्रेता की लिखित शिकायत
पर कुछ संसद सदस्यों ने इंडेट की गई दवाइयों की आपूर्ति नार्थ एवेन्यु आयुर्वेदिक औषधालय
के फार्मासिस्ट और प्रभारी द्वारा गंभीर धोखाधड़ी और अनियमितताओं के बारे में स्वास्थ्य
मंत्री को पत्र् लिखे हैं
(ख) यदि हां, तो इस करणीयाकरण-
अकरणीय कारण त्रुटि के लिए आरोपित व्यक्तियों के विरुद्घ क्या कार्रवाई की गई है
(ग) क्या यह भी सच है कि उक्त फार्मासिस्ट एक यूनियन
नेता है और इसलिए वह दूसरों को डरा-धमका रहा है
; और
(घ) यदि हां, तो उनके विरुद्घ
क्या कार्रवाई किए जाने का विचार है ताकि इंडेट की गई दवाइयों की व्यवस्था को सरल और
कारगर बनाया जा सके


स्वास्थ्य और
परिवार कल्याण मंत्री
श्री गुलाम नबी आज़ाद)
 (क) जी
 (ख) इस
मुद्दे की जांच की गई है। नार्थ एवेन्‍यु आयुर्वेदिक स्‍वास्‍थ्‍य (बैलनेस) केन्‍द्र
के भेषजज्ञ (फार्मेसिस्‍ट) और प्रभारी के बयान प्राप्‍त कर लिए गए है। उन्‍होंने
केन्‍द्रीय सरकार स्‍वास्‍थ्‍य योजना को आयुर्वेदिक औषधियों के पूर्व अधिकृत स्‍थानीय
, दी हैल्‍थ केयर द्वारा लगाए गए सभी आरोपों को अस्‍वीकार कर दिया है। इसके बजाय इस
फार्मेसिस्‍ट ने दावा किया है कि उक्‍त आपूर्तिकर्ता द्वारा केन्‍द्रीय सरकार स्‍वास्‍थ्‍य
योजना को खराब गुणवत्‍ता की औषधियों की उच्‍च कीमतों पर आपूर्ति की जा रही थी और
उसने इस बात को केन्‍द्रीय सरकार स्‍वास्‍थ्‍य योजना के अधिकारियों के ध्‍यान में
दिया था। तद्नुसार केन्‍द्रीय सरकार स्‍वास्‍थ्‍य योजना ने उक्‍त औषिधयोंको खरीदना
बन्‍द कर दिया।
 (ग) और (घ) उक्‍त
फार्मेसिस्‍ट अखिल भारतीय केन्‍द्रीय सरकार स्‍वास्‍थ्‍य योजना कर्मचारी संघ
, दिल्‍ली शाखा का एक चयनित सदस्‍य है।  इसके बारे में कोई सूचना नहीं है, वह दूसरों को धमकी दे रहा है।



  • Anonymous 8 years ago

    From: Sri Alik Kumar Bhattacharjee
    44, Bindubasini Road
    P.O. Bhatpara,
    Dist. North 24 Parganas
    West Bengal : Pin. 743123
    Email : [email protected]
    Mo. +91 9239789875

    Dr. D.C. Joshi
    The Additional Director, CGHS( HQ)
    CGHS Buildings,
    RK Puram, Sec. 12
    New Delhi 22
    [email protected]

    Sub. : Unnecessary harassment & Delay in drawing prescribed medicines
    From the counter due to the negative motivation & vindictive attitude
    Of the CMO of Shyambazar Wellness Center No.05 at Kolkata , request
    intervention of:
    Ref.: Beneficiary Id No.4348072 a) serial No.208 dated 24.07.2015
    b) serial No.10 dated 22.07.2015
    With due honor I lay before you the following facts for your kind intervention so that the senior citizen
    CGHS beneficiaries are not treated as beggars and not to think that the medicines are supplied due to the mercy and goodwill of CMO , Shyambazar , Wellness Center 05, Kolkata :
    1. This month , it is noticed that as per instructions of CMO medicines are supplied by the pharmacist after cutting the original strips in denomination of 10 or 5 Tablets viz.Flotral 10 mg which consisting of 30 nos. in one strip is issued to me in 3 cut pieces , in every piece name of the medicine and the expiry date is not visible .
    2. The tablet Pantocid DSR one strip is consisting of 10 tablets supplied me in 2 cut pieces of 5 nos. each.
    3. Rosuvastain 2 strips consisting of 30 tablets supplied me in 4 strips (10 + 5) x2
    4. Arbitel -20 consisting of 10 tablets per strip supplied me in 5 nos in 4 strips and 10 nos in 1 strip i.e. 5 strips
    5. Xyrolic and all the other tablets are issued in cut pieces etc & etc
    6. Not only to me it is followed for every patient
    7. It is experienced that most of us are short in eyes or having high powered spectacles for which minute letters such as name of the tablets mfg. Date & expiry date can not see without high powered magnifying glass ,also it is not mentioned /printed in every cut piece
    Moreover, there so many tablet are identical to look at , in such cases it is very difficult to segregate by seeing the foils only.
    8. The pharmacist is consuming a long time for cutting the strips , as a result a long queue is prevailing all alone in this overcrowded dispensary and it is created artificially to harass the old aged patients,
    9. I have given verbal retranslation to the CMO expressing our difficulties but it is of no use rather it is told that he will continue this process if required I may complaint to his higher authorities.
    10. I think ,it is insulation and harassment / punishment to the senior citizen CGHS beneficiaries who served the nation for a long time with full responsibilities and dedications even some of us holding the post of Gazetted Officers.
    Pl. look into the matter so that at this age the senior citizen CGHS beneficiaries are not harassed due to the negative motivation and vindictive attitude of CMO, Shyambazar Wellness Center ( No.05), Kolkata.
    Thanking you,
    Dated: 25.07.2015 Yours faithfully,

    Ex. Junior Works Manager,
    Rifle Factory , Ishapore
    Copy to:
    1. Dr. A Chaudhuri
    Additional Director CGHS Kolkata,
    6, Esplanade East (Ground floor),
    Email: [email protected]
    2. Director–CGHS (Central Government Health Scheme),
    A-545, Nirman Bhawan,
    Maulana Azad Road,
    New Delhi
    E-mail: [email protected]
    3. Grievance Officer
    Dr. S K Mandal
    Email id: [email protected]
    4. Nodal Officer for Helpline, MIS, & CPIO (HQ) & CPGRAM
    Office of the Additional Director
    6, Esplanade East (Ground floor),
    Email id: [email protected]

    • Anonymous 7 years ago

      Sad reality is that nobody listens.. All are after all Govt babus… Pathetic. Govt should take immediate steps to scrap CGHS system itself.