Decentralization of Central Pension Accounting Office is not administratively feasible
No. A-11019/25/2015/MF.CGA(A)/NGE/AICAEA-HQ/425
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CONTROLLER GENERAL OF ACCOUNTS
LOK NAYAK BHAWAN, KHAN MARKET
NEW DELHI
Dated, the 19th October, 2015
To,
The Secretary General,
All India Civil Accounts Employees Association,
17/2-C, P&T Quarters, Kali Bari Marg,
New Delhi -110001.
Subject: Decentralization of Central Pension Accounting Office.
Sir.
I am directed to invite your kind kind attention towards demand No. 17 of Charter of Demands submitted vide letter No. AICAEA/HQ/A-2/2015/519 dated 02.06.2015 on the subject cited above and to state that proposal has been examined by the CPAO and they have not recommended the decentralization of CPAO on the grounds that Electronic Government National Plan Scheme has been fully implemented in the CPAO. As such, it is not administratively feasible to decentralization the CPAO. A copy of CPAO’s letter No.CPAO/Tech/Decentralization of CPAO/2015-16/1653 dated 12.10.2015 is forwarded herewith for your kind information.
Yours faithfully,
(D.D.K.T. Dason)
Assistant Controller of Accounts
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066
CPAO/Tech/Decentralization of CPAO/2015-16/1653
12.10.2015.
To,
Sh. D.D.K.T. Dasan
Asstt. Controller of Accounts
Office of the Controller General of Accounts
7th Floor, Lok Nayak Bhawan,
Khan Market, New Delhi-110003
Subject:- Decentralization of Central Pension Accounting Office.
Sir,
I am directed to refer to your Office Letter NoA-l 1019 25.2015 MF.CGA(A)/NGE/AlCEA-HQ/387 dated- 01.10.2015 on the subject cited above and to offer the comments of CPAO as under:-
Taking into consideration rapid strides being made in IT decentralization of CPAO is not recommended due to the following. facts:-
i) With the movement towards e-PPO and e-Revision. the communication is increasingly being made with banks electronically minimising the effect of distance in transactions.
ii) After the operationalization of receipt of revision authorities from PAOs through digital signatures and on electronic mode. the pension processing shall become more efficient.
iii) E-PPO project for revision is Operational with four banks i.e. SBI, Chandni Chowk, Punjab National Bank, Bank of Baroda and Canara Bank. Moreover, PFMS Division is developing a pension module under PFMS which is likely to be implemented w.e.f. 01.04.2016. After that it is expected that processing of pension payment will be more smooth and fast for stakeholders.
iv) It is desirable to reduce the human interface to minimise malpractices or malafied intentions.
v) The communication modes like telephone. e-mail, SMS etc. are becoming quickest. Hence any pensioner can lodge his grievance to Grievance Cell of CPPC of the concerned bank or grievance cell of CPAO.
vi) With the introduction of Defined Pension System w.e.f. 01 04.2004, out flow of new retirees is expected to reduce.
vii) Every information/ latest relevant orders and instructions are available at CPAO’S website and
accessible to all the stakeholders including pensioners.
viii) Pensioners have been provided the download facility of true copy of the Special Seal Authority by using login and passwords provided by CPAO.
ix) Banks/CPPCs are important agencies for outreach purposes-for pensioners.
sd/-
(Vijay Singh)
Sr. Accounts Officer (IT & Tech)
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COMMENTS
Centralized decentralization is the best policy to have quick solution for a problem,When master is not responding how servant /authorised person will respond.
In reverse local bank will say please refer to our Head Quarters who are looking the pensions.The Head quarter pension section will not lift the phone for whatsoever reason.
Hence Centralized decentralization upto paying bank should have a link to respond to the problem of pensioner.