Disposal of Pensioners Grievances in 45 days and Family Pensioner/Super Senior Pensioners in 30 Days: Railway Board


Disposal of Pensioners Grievances in 45 days and Family Pensioner/Super Senior Pensioners in 30 Days: Railway Board

Disposal of Pensioners Grievances in 45 days and Family Pensioner/Super Senior Pensioners in 30 Days: Railway Board Order for compliance of 110th & 113th report of DRPSC Recommendations – RBA No. 51/2022

Government of India (भारत सरकार)
Ministry of Railways (रेल मंत्रालय)
Railway Board (रेलवे बोर्ड)

RBA No. 51/2022

No. 2016/AC-II/21/2/ CPGRAMS/Vol.II(Pension)

13th,October 2022

Pr. Financial Advisors,
All Zonal Railways/PUs

Sub: – 110th & 113th report of DRPSC Recommendations: Compliance regarding.

Ref:- DOPPW’s O.M. No. 17 /4/2021-P&PW(Coord)-E 7648 dated 4.4.2022


Please find enclosed a copy of DOPPW’s OM ibid dated 04.04.2022 wherein Department Related Parliamentary Standing Committee (DRPSC) has recommended that all the Ministries/ Departments of Central Government should identify core grievance-prone areas and streamline their systems accordingly and to resolve the grievances within the prescribed time limit. It shall be the responsibility of each Railway/ Production Unit to coordinate with their allied units/field units for disposal of grievances within the stipulated time frame of 45 days in case of pensioners and 30 days in case of family pensioners and super senior pensioners (80 years and above). It was also advised that accountability of Government Officials dealing with pensioners’ grievances may be ensured and administrative action against officials habitually responsible for delayed action or summary disposal of grievances without qualitative action may be taken.

Kindly instruct all concerned to comply with these guidelines and arrange to submit the quarterly report in the format prescribed by DOPPW by 15th of next following month by mail at npsrailwayboard[at]gmail.com.

View :  Submission of annual Life Certificate: Railway’s RBA No. 49/2022 dated 07.10.2022

DA: As above

(Ajay Bartwal)
Joint Director Finance/CCA
Railway Board

Copy to: PCPOs of all Zonal Railways/PUs for information and necessary action.


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  • Kanchan Devi 8 months ago

    Dear Sir, On behalf of my mother Kanchan Devi W/o Late Narendra Narain Sinha who passed away on 4th Feb 2023. I would like to inform you that My mother’s family’s pension and settlement of my father’s account still has not yet started, So, my family facing financial problems. I applied for a family pension through SBI, Bhatta Bazar, Purnea in the Last week of August 2023. I visited SBI Purnea branch and asked about the progress of my mother’s family pension but I did not get any satisfactory answer. I would like to request you to kindly release the family pension, so we can meet the family expenses and treatment of my mother. These are the following details for necessary action-A/c-Number of Late Narendra Narain Sinhain SBI, Purnea-11423465035, PPO-NE/10218/215971, Date of Retirement of Pensnor-31/05/1996, A/c Number of Kanchan Devi W/o Late Narendra Narain Sinha, Family pensioner SB in SBI-42216120403
    Amar Kumar Sinha, S/o- Late Narendra Narain Sinha

  • Sukhbir Singh 2 years ago

    I have raised a grievance in anomaly of pension fixation  in 2013. This has been restored in October 2022.  Will I get interest on late payments.

  • Nitin 2 years ago

    But unfortunately, concerned authority on receipt of grievances, aggrieved person advised that the case is initiated and benifits will be extended. In the reply, no timeline is given and item closed. Only administration knows the likely finalisation of issue or not. Fruitless excercise.
    Even appeal met with same fate.
    Many employees who have completed 10/20/30 years of QS, are required to be extended 1st/2nd/3rd financial Upgradation. But in many cases, such issue not examined at the time of varification of service sheet by executive/accounts resulting in to less pensionary benifits and frequent back references and CPGRAM reference. Instructions on forming screening committee for MACP not convened and caused abnormal delay.

  • Swapan Chakraborty 2 years ago


    • Inderjitsingh 2 years ago

      I retired on 30-06-2006 from defence but I have not been given increment for the year 2005-2006. Does i eligible for the increment . I may please be provided authority for the same