GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATION AND INFORMATION TECHNOLOGY
UNSTARRED QUESTION NO-193
Proposal to make use of BSNL and MTNL services mandatory
193 . SHRI PRABHAT JHA
ARVIND KUMAR SINGH
(a) whether DoT has moved a proposal making it mandatory for Government offices and PSUs and their officials to use MTNL and BSNL mobiles, landlines, broadband and other telecom facilities to bridge the losses suffered by MTNL and BSNL;
(b) if so, the details thereof;
(c) whether Government would improve the quality of network signals, call drop rates and other services provided by MTNL and BSNL; and
(d) if so, the details thereof, and if not, the reasons therefor?
THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DR. (SMT.) KILLI KRUPARANI)
(a) & (b) Government had constituted a Group of Ministers (GoM) on 17.04.2013 to recommend short term, medium term and long term measures for revival and revitalization of Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited ( MTNL). Department of Telecommunications has circulated a draft Note for inter-ministerial consultations on 30.10.2013. Proposing preferential treatment to BSNL and MTNL services in Central Government Ministries/Central Government Public Sector Undertakings (PSUs) and Autonomous Bodies to enhance the revenues earned by BSNL and MTNL.
(c ) & (d) Telecom Regulatory Authority of India (TRAI) monitors Quality of Service (QoS) of Cellular Mobile services and Basic Telephone services, against the notified QoS standards, through quarterly Performance Monitoring Reports (PMRs) submitted by service providers. As per the performance monitoring reports submitted by services providers for Mobile and other services for the quarter ending 30.06.2013, the QoS provided by BSNL and MTNL falls short of prescribed benchmarks in some respects only. BSNL and MTNL are, in general, meeting the QoS benchmarks prescribed by TRAI.
Quality of Service (QoS) improvement is a continuous process. BSNL and MTNL are constantly endeavoring to improve their Quality of Service, through steps detailed below:
- Close monitoring of network operation through IT (Information Technology) enabled systems.
- Introduction of CDR (Call Detail Record) based billing, commercial & fault repair services.
- Introduction of effective Network Management System.
- Measures like BTSs (Base Transceiver Stations) additions, capacity augmentation and upgradation, optimization of radio network and drive tests.
Source: Rajya Sabha
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