Post Office Passport Seva Kendras (POPSK), mPassport: Simplification the procedure of issuing passports


Post Office Passport Seva Kendras (POPSK), mPassport: Simplification the procedure of issuing passports

Post Office Passport Seva Kendras (POPSK), mPassport: Simplification the procedure of issuing passports





ANSWERED ON 05.02.2020



Will the Minister of EXTERNAL AFFAIRS be pleased to state:

(a) whether the Government has formulated any plan to simplify the procedure of issuing passports and establishing new passport offices;

(b) if so, the details thereof;

(c) whether the Ministry has given any directive to open ‘Passport Seva Kendras’ in head post office of the districts;

(d) if so, the State-wise and district-wise details of ‘Passport Seva Kendras’ established in the country including Chhattisgarh so far; and

(e) the other steps being taken by the Government to improve existing procedure of issuing passports which is time consuming and complicated?




(a) & (b) Post Office Passport Seva Kendras (POPSK) are being set up in asso- ciation with the Department of Posts in order to bring passport services closer to people residing in villages/remote/rural areas of the country. The POPSK are func- tioning like the other existing 93 Passport Seva Kendras (PSK). The process of is- suing passports has not changed after the opening of the POPSK. Applicants, who apply for their passports online through the passport portal, can schedule an ap- pointment and then visit the designated POPSK to complete the formalities, simi- lar to those at the PSK, prior to the issue of the passport. The photographs, bio- metrics and the supporting documents would be electronically captured at the POPSK prior to the issue of the Passport.

(c) Before 2014, 77 Passport Seva Kendras were operational in the country. Af- ter 2014, 16 new Passport Seva Kendras were established by this Government. Thereafter, in the year 2017, a decision was taken in co-operation with the De- partment of Posts to open ‘Post Office Passport Seva Kendras’ (POPSK), under which as on 30 January, 2020, 424 POPSK have been established.

(d) The details of the 517 Passport Seva Kendras established in the country, including in Chhattisgarh, is enclosed at Annexure I.

(e) The Ministry has eased the passport issuing process and has made it an online procedure including getting appointments for submission of documents for passports. Effective technical infrastructure is in place to ensure that the Passport Seva system is available for access at all times from any location. The Passport Portal ( is accessible to anyone, anywhere and anytime. With a view to address the challenge of digital divide, especially in the rural hinterland, the Ministry in association with CSC e-Governance Services India Ltd. (which is promoted by the Department of Electronics and IT), has facilitated online filing of passport applications, through the vast network of Common Service Centres (CSCs) across rural hinterland.

An applicant can now apply for a passport from anywhere in India. But Police verification would be conducted by the Police Station in whose jurisdiction the address mentioned in the form falls and the passport will also be dispatched at the same address.

The mPassport Seva mobile app enables to apply, pay and schedule appointments for passport services. It also provides passport related information including location of Passport Seva Kendras (PSKs), applicable fees, mode of submission, and tracking of passport application status on smart phones. Citizens would not require access to a computer and printer to apply for passport services.

Securing online appointment for submission of passport applications at PSK/ POPSK has been simplified. The current provision is allowing applicants to choose any appointment date from the earliest five available dates (working days) for scheduling/ rescheduling an appointment for passport related services. Earlier, the System used to offer only one available date to the applicant for seeking appointment for passport related services.

In order to streamline, liberalize and ease the process of issue of passport, the Ministry has taken a number of steps to simplify passport policy which is expected to benefit the citizens of India in applying for and getting a passport. This is at Annexure-II.


List of functional Passport Seva Kendras ( Annexure-I)

S.No. Locations State/UT Passport Office
1 Anantapur Andhra Pradesh Vijayawada
2 Bapatla Andhra Pradesh Vijayawada
3 Chittoor Andhra Pradesh Vijayawada
4 Gudivada Andhra Pradesh Vijayawada
5 Guntur Andhra Pradesh Vijayawada
6 Hindupur Andhra Pradesh Vijayawada
7 Kadappa Andhra Pradesh Vijayawada
8 Kodur Andhra Pradesh Vijayawada
9 Kurnool Andhra Pradesh Vijayawada
10 Nandyal Andhra Pradesh Vijayawada
11 Narasaraopet Andhra Pradesh Vijayawada
12 Nellore Andhra Pradesh Vijayawada
13 Ongole Andhra Pradesh Vijayawada
14 Tirupathi Andhra Pradesh Vijayawada
15 Vijaywada Andhra Pradesh Vijayawada
16 Amalapuram Andhra Pradesh Visakhapatnam
17 Bhimavaram Andhra Pradesh Visakhapatnam
18 Eluru Andhra Pradesh Visakhapatnam
19 Kakinada Andhra Pradesh Visakhapatnam
20 Rajamundry Andhra Pradesh Visakhapatnam
21 Srikakulam Andhra Pradesh Visakhapatnam
22 Visakhapatnam Andhra Pradesh Visakhapatnam
23 Vizianagaram Andhra Pradesh Visakhapatnam
24 Yelamanchili Andhra Pradesh Visakhapatnam
25 Changlang Arunachal Pradesh Guwahati
26 Itanagar Arunachal Pradesh Guwahati
27 Khonsa Arunachal Pradesh Guwahati
28 Barpeta Assam Guwahati
29 Dhubri Assam Guwahati
30 Dibrugarh Assam Guwahati
31 Goalpara Assam Guwahati
32 Golaghat Assam Guwahati
33 Guwahati Assam Guwahati
34 Jorhat Assam Guwahati
35 Karbi Anglong Assam Guwahati
36 Karimganj Assam Guwahati
37 Kokrajhar Assam Guwahati
38 Mangaldoi Assam Guwahati
39 Nawgong Assam Guwahati
40 North Lakhimpur Assam Guwahati
41 Silchar Assam Guwahati
42 Tezpur Assam Guwahati
43 Tinsukia Assam Guwahati
44 Arrah Bihar Patna
45 Aurangabad Bihar Patna
46 Banka Bihar Patna
47 Begusarai Bihar Patna
48 Bettiah Bihar Patna
49 Bhagalpur Bihar Patna
50 Buxar Bihar Patna
51 Chhapra Bihar Patna
52 Dalmia Nagar Bihar Patna
53 Dalsingh Sarai Bihar Patna
54 Darbhanga Bihar Patna
55 Forbesganj Bihar Patna
56 Gaya Bihar Patna
57 Gopalganj Bihar Patna
58 Hajipur Bihar Patna
59 Jahanabad Bihar Patna
60 Jamui Bihar Patna
61 Katihar Bihar Patna
62 Khagaria Bihar Patna
63 Kishanganj Bihar Patna
64 Madhubani Bihar Patna
65 Maner Bihar Patna
66 Motihari Bihar Patna
67 Munger Bihar Patna
68 Muzaffarpur Bihar Patna
69 Nalanda Bihar Patna
70 Navada Bihar Patna
71 Patna Bihar Patna
72 Purnea Bihar Patna
73 Saharsa Bihar Patna
74 Samastipur Bihar Patna
75 Sasaram Bihar Patna
76 Sheohar Bihar Patna
77 Sitamarhi Bihar Patna
78 Siwan Bihar Patna
79 Bilaspur Chhattisgarh Raipur
80 Durg Chhattisgarh Raipur
81 Janjgir-Champa Chhattisgarh Raipur
82 Korba Chhattisgarh Raipur
83 Raigarh Chhattisgarh Raipur
84 Raipur Chhattisgarh Raipur
85 Rajnandgaon Chhattisgarh Raipur
86 Surguja Chhattisgarh Raipur
87 Silvasa Dadar & Nagar Haveli Mumbai
88 Daman Daman Mumbai
89 Herald House – ITO Delhi Delhi
90 Janak Puri Delhi Delhi
91 Mehrauli Delhi Delhi
92 Nehru Place Delhi Delhi
93 Patparganj Delhi Delhi
94 R.K. Puram Delhi Delhi
95 Shalimar Place Delhi Delhi
96 Yamuna Vihar Delhi Delhi
97 Margao Goa Panaji
98 Panaji Goa Panaji
99 Amreli Gujarat Ahmedabad
100 Anand Gujarat Ahmedabad
101 Bharuch Gujarat Ahmedabad
102 Bhavnagar Gujarat Ahmedabad
103 Bhuj Gujarat Ahmedabad
104 Chhota Udaipur Gujarat Ahmedabad
105 Dahod Gujarat Ahmedabad
106 Gandhinagar Gujarat Ahmedabad
107 Godhra Gujarat Ahmedabad
108 Jamnagar Gujarat Ahmedabad
109 Junagadh Gujarat Ahmedabad
110 Kheda Gujarat Ahmedabad
111 Mehsana Gujarat Ahmedabad
112 Mithakali Ahmedabad Gujarat Ahmedabad
113 Palanpur Gujarat Ahmedabad
114 Patan Gujarat Ahmedabad
115 Porbandar Gujarat Ahmedabad
116 Rajkot Gujarat Ahmedabad
117 Sabarkantha Gujarat Ahmedabad
118 Surendranagar Gujarat Ahmedabad
119 Vadodara Gujarat Ahmedabad
120 Veraval Gujarat Ahmedabad
121 Vijay Cross Road Ahmed- abad Gujarat Ahmedabad
122 Bardoli Gujarat Surat
123 Navsari Gujarat Surat
124 Rajpipla Gujarat Surat
125 Surat Gujarat Surat
126 Valsad Gujarat Surat
127 Ludhiana Haryana Chandigarh
128 Ambala Haryana Chandigarh
129 Bhiwani Mahendragarh Haryana Chandigarh
130 Chandigarh Haryana Chandigarh
131 Hisar Haryana Chandigarh

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