Concerns include delay and rejection in submission of Digital Life Certificates (DLCs): 35th SCOVA Discussion

Department of Financial Services (Banking Division)

Bank of Baroda

As per the records available with the Bank, Digital Life Certificates (DLCs) were not processed or rejected because of following primary reasons:

a) Due to incorrect details entered by the applicant viz. PPO Number, Account Number, Wrong Selection of Pension Sanctioning Authority etc.

b) Due to updating of Life Certificate using dual mode by the pensioner i.e. Physical submission and DLC submission, also many cases were submitted multiple times through DLC.

The bank had driven a special campaign during the life certificate submission period and a large number of life certificates were submitted successfully through DIC mode. Further the Bank shall continue to guide the pensioner to minimize the mistakes done on their part for DLC submission.

Central Bank of India

During Nationwide Digital Life Certificate (DLC)  Campaign 4.0 started from 01/11/2025, a total of 79,905 life certificates of pensioners having pension account in the bank were uploaded in Jeevan Pramaan portal of Government of India. Out of that 60.637 Life Certificates were successfully updated in respective pension accounts in Bank’s GBM application. The rest 19,268 DLC were rejected.

Main factors leading to rejection include:

1. The pensioners furnish wrong Pension Account while submit the Life Certificate through DLC,
2. Though large volumes of Defence Pensioners have migrated to SPARSH (PCDA) & Telecom Pensioners to SAMPANN, these pensioners select Central Bank of India in place of respective agency while submitting life certificate through DLC leading to rejection ultimately.

Hence, the item may be treated as closed.