Guidelines regarding role of PFMS users for Work From Home (WFH) operations

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Guidelines regarding role of PFMS users for Work From Home (WFH) operations

Guidelines regarding role of PFMS users viz. Program Division, DDO and PAO/ CDDO and System Security Protocol for Work From Home (WFH) operations

No. 3(2)/TA-11/2020/174
Ministry of Finance
Department of Expenditure
General of Accounts

Dated: 08.04.2020


Subject: Guidelines regarding role of PFMS users viz. Program Division, ODO and PAO/ CDDO and System Security Protocol for Work From Home (WFH) operations-reg.

In continuation of this Office OM of even number 173 dated 8.4.2020 regarding relaxation in Central Government Account (Receipt and Payment} Rules, 1983 for ensuring smooth payments by PAOs/CDDOs and enabling them to Work From Home (WFH), the following guidelines are issued.

SOP for Engagement of Ministries/Department with PFMS and NTRP

The guidelines regarding the role of users viz. authorized signatory (Program Division), DDO and PAO/CDDO in this arrangements are given in Annexure I.

The system security protocols for work from home operation of PFMS PAO/CDDO module are given in Annexure II

All CCAs/CCAs/CAs(IC) shall advise Ministries/Departments to use NTRP to timely deposit all money due to Government of India.

(A K Singh)
Deputy Controller General of Accounts


Annexure I


The role of authorized users of PFMS* (Program Division, DDO and PAO/CDDO); Additional requirements for Work From Home protocol


Role of Program Division (PD):

 After ink-signing original sanction, a soft copy (PDF) of every sanction shall invariably be sent by the authorized signatory of Program Division to DDO, PAO/CDDO as well as CCA/CCA/CA(IC) as the case may be through e-Office/ official e-mail (,

Role of DDO in PFMS: 

  1. After ink-signing original bills, DDO shall submit the bill through the PFMS electronically after logging in into the system through his system ID as per the existing protocol.
  2. DDO shall ensure that he has signed the pay order on every voucher attached with the original ink-signed bill before submitting the bill to PAO/CDDO through Once DDO submits the bill to PAO in PFMS*, it shall be treated that DDO has authorized the pay order in the system.
  3. DDO shall prepare the bill abstract (Format A) and certify in respect of bill against the sanction presented through the electronic system in support of relevant A scanned copy of abstract (Format A) of the physical bill is to be submitted to PAO through e- Office/official e-mail. DSC on the abstract is desirable.
  4. DDOs will send details of bills preferred at the end of each day in the Format B to the The PAO can check/verify and satisfy himself that there is no mismatch.
  5. The original ink-signed physical bill shall, however, be submitted by DDO to PAO at a laterdate with stamp of “NOT FOR PAYMENT” for post check and DDO may indicate the details of payment advice number and date so that PAO shall stamp as “paid” or so cancelled. This physical bill will not in any situation be re-processed in the system.
  6. It shall be the responsibility of Program Division and DDO to ensure that the same physical documents are not used for generating duplicate sanction or bill.
  7. DDO shall submit the ink-signed original bills to PAO as soon as possible based on orders issued from time to time in this regard.

Lockdown for containment of COVID-19 – Epidemic in the country. See MHA Orders and Guidelines

Role of PAO in PFMS:

  1. PAO shall forward the e-mail received from DDO to AAO and Dealing The Dealing Hand (DH) user shall accept a bill and allow the system to generate a token only when the email has been received from DDO through PAO.
  2. The DH, AAO and PAO shall check the abstract (Format A) of the bill made available by DDO through e-mail with reference to the sanction and keep the documents including Format B downloaded in a separate date-wise folder. These files shall be verified with reference to the receipt of the ink-signed original bills at a later stage.
  3. The necessary pre-checks of the bills shall be conducted at DH/AAO/PAO level.
  4. Based on the daily report from DDO, the PAO shall check/verify and satisfy himself that there is no mismatch of the total number of bills and total amount that he has preferred to the PAO on that day.
  5. The payments made shall be subject to 100 percent post-check by the concerned PAOs once the situation Recoveries will be initiated by PAO wherever necessary.
  6. On receipt of ink-signed original bills from DDO with recording of “NOT FOR PAYMENT” at a later date, PAO shall record DV No and PAO shall complete the post checks in a time bound manner as decided by Pr.CCAs/CCAs/CA(IC). All PAOs will have to preserve the ink-signed original bills received for post check as per codal provisions.
  7. The review of sanctions as required in terms of para 4.3 of Civil Accounts Manual will bedone by PAO and Pr.CCAs/CCAs/CAs(IC) as the case may be on PFMS/e-Office/e-mail.

Note: * PFMS may be read as PFMS/ Other electronic system as the case may be.

(Format A)
of Annexure I


Name of DDO:

DDO Code:

Sl. No.:  (It should be running serial number of submission of bills through email).


E-mail reference date: (It should be the date on which sanction was sent through email)

(Sl.No. 1-5 below should match with PFMS/ system generated numbers)

  1. Sanction No.:
  2. Sanction Date:
  3. Sanction Amount:
  4. Bill No.:
  5. Bill Date:
  6. Grant No:
  7. Accounting classification (15 digits):
  8. Voted or Charged:
  9. Description of Object Head:
  10. Budget Provisions (in the case of withdrawal from CFI):
    Object Head: BE (2020-21)  Cumulative exp. including this bill:
    Rs. Rs.
  11. Total deductions, if any:
  12. Name of Beneficiary: (In case of multiple beneficiaries, a separate sheet be enclosed)
  13. Bank Account of Beneficiary:
  14. Net amount required for payment (4-11):


  1.  The bank account numbers of beneficiary (ies) have been verified with reference to sanction/claim.
  2. The undersigned is fully satisfied that the bill is in Any over payments made will be recovered or adjusted as the case may be.
  3. DSC affixed/not


(Signature of DDO)
Name of DDO & Office

(Format B)
of Annexure I

End of Day Summary

Name of DDO:

DDO Code:


Sl.No. Bill No. Bill Date Amount Date of payment (to be filled by PAO)

Annexure II


System security protocols for work from home operation of PFMS treasury module:

  1. All CCAs/CCAs/CAs(IC) will intimate to Office of CGA all user IDs of treasury users whohave been authorized to Work From Home on the email id pao2000[@], anupam.raj[@], hsrivastava[@] in Format C within three days of issue of this OM.
  2. PFMS is a web-based application with dual layer firewall embedded in the system andhence is accessible from any computer with an internet connection.
  3. The various users of treasury module operating the PFMS may ensure that their computers are not infected by any malware or virus and must not visit any malicious websites using the computer on which they intend to operate PFMS.
  4. The systemic flow for regular sanction processing is not being altered for treasury functions on PFMS and all levels would continue to work in the same hierarchy and work flow as they have been functioning under regular circumstances.
  5. The users of the treasury module must be on watch for phishing websites and not try to search PFMS URL on search engines like Google, Bing, Yahoo etc but instead always type the PFMS URL in the browser 
  6. At all points of time each screen may be checked for a URL to mandatorily begin with for secured access to the system.
  7. The users of the treasury module must be careful to not click on any unidentified or malicious emails or links on their computer which they intend to use for PFMS.
  8. The users of the treasury module may ensure that the latest version of any anti-virus program or firewall is installed and up to date on their computers.
  9. The users may ensure that the latest version of ‘Java’ is installed on their computers for digitally signing the sanction / bill / batch as applicable.
  10. The rest of protocols for use of PFMS shall remain the same as under normal circumstances.
  11. For any assistance relating to IT, Helpdesk may be approached (AAOs, Systems Group: 9999883626, 9999756732)
  12. The Work From Home protocol for PAOs shall be reviewed and overseen by Head of Accounting Organizations of Ministries/Departments.

Format C
(of Annexure II)

Controller Code:

PAO Code:

Sl.No. Name Designation PFMS user ID