Refund Rule with effect from 1.7.2013. . 1. Definitions. - In these rules, unless the context otherwise requires - (a) "clerkage" means a cha
2. Levy of clerkage. –
Subject to other provisions of these rules, station master shall levy a clerkage charge per passenger for cancellation of unreserved, wait-listed and RAC tickets at the rate of rupees fifteen for second class (unreserved) and rupees thirty for second class (reserved) and other classes”.
3. Unused tickets on which no reservation has been made. –
If a ticket on which no reservation of a seat or berth has been made is presented to the station master for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage-
4. Unused tickets on which reservation has been made.
5. Unused waitlisted or RAC tickets.
5 A. Cancellation of e- tickets.–
5 B. Refund on Tatkal ticket:
6. Cancellation charges on multiple journey tickets –
When an unused ticket involving more than one journey is surrendered for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of the entire ticket, irrespective of reservation status of different laps of journeys, shall be granted as per reservation status of first lap of journey, as under:-
7. Postponement or preponement of journey on a reserved, RAC or waitlisted ticket.
8. Change of journey from lower class to higher class. –
9. Non-commencement or missing of journey due to late running of trains. –
10. Cancellation of tickets where railway administration is unable to provide accommodation. –
11. Partially used tickets. –
12. Discontinuation of journey due to dislocation of train services. –
(b) when the passenger is involved in a railway accident and/or injured in the accident and does not continue his journey; or
13. Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches. –
(a) if the ticket is for air-conditioned first class, the difference between the air- conditioned first class fare and first class fare;
(b) if the ticket is for air-conditioned sleeper/air-conditioned 3-tier sleeper class, the difference between air-conditioned sleeper/air-conditioned 3-tier sleeper class fare and sleeper class fare (Mail and Express);
(2) The refund of difference of fare under sub-rule (1) shall be granted at the destination station on production of the ticket alongwith a certificate from the conductor
14. When passengers are made to travel in lower class for want of accommodation.
If the ticket holder of a higher class is made to travel in a lower class for want of accommodation in the class for which the ticket was issued, refund of the difference between the fare paid and the fare payable for the class in which it is actually used shall be granted at the destination station or at the originating station, as the case may be:
15. Lost, misplaced, torn or mutilated tickets: –
(1) No refund of fare in respect of a lost or misplaced ticket shall be granted.
(2) Refund of fare shall be granted in respect of a torn or mutilated ticket if its genuineness and authenticity are verifiable on the basis of the particulars visible on the face of the ticket.
(3) If the reservation status of a lost, misplaced, torn or mutilated ticket, at the time of receipt of the application for issuance of a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate ticket is sought before preparation of reservation chart of the concerned train, the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees fifty per passenger in case of second and sleeper class and rupees one hundred per passenger for other classes.
(4) If a duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation of reservation chart of the concerned train, it shall be issued on payment of a charge equivalent to fifty per cent of the total fare.
(5) No duplicate ticket shall be issued in respect of RAC tickets after preparation of reservation chart of the concerned train.
(6) If duplicate ticket in lieu of a torn or mutilated reserved or RAC ticket is sought after preparation of reservation chart of the concerned train, it shall be issued on payment of a charge equivalent to twenty-five per cent of the total fare.
(7) A duplicate ticket in respect of a party coach ticket or a special train ticket shall be issued upto the time of departure of the train, on payment of a charge equivalent to ten per cent of the total fare.
(8) No refund of fare shall be granted in respect of charges paid under sub-rules (3),(4),(5) and (6) except in cases where the lost or misplaced ticket is traced after the issuance of a duplicate ticket and presented alongwith the duplicate ticket before departure of the train and in that case charges collected towards the issuance of duplicate ticket shall be refunded after deducting five per cent thereof subject to a minimum deduction of rupees twenty.
(9) In case the journey is not undertaken, the cancellation charges on the original ticket shall be determined as specified in these rules.
(10) If the passenger, who has paid excess charges in train on account of his reserved ticket or RAC ticket being lost, misplaced, torn or mutilated, makes an application to a railway administration for grant of refund of the charges paid in train, the Chief Commercial Manager (Refunds) of that railway administration may, after making such inquiry as he may deem necessary, grant refund of fare, total charges realised in the train, after retaining the cancellation charges at fifty per cent. of a single journey ticket fare per passenger provided that no one has taken refund earlier on the original ticket”.
16. Wait-listed passengers on concession and privilege ticket order tickets. –
When any person has purchased a ticket on any concessional order or privilege ticket order, and is wait-listed for reservation in any train, he shall be entitled to avail of the same ticket for reservation in any other train on the same date or any other date, without losing the benefit of concessional fare.
17. Unused portion of return tickets. –
No refund shall be granted on the unused portion of the concessional return tickets. When a return ticket is issued without any concession, it shall be treated like two single journey tickets and the refund shall be granted accordingly.
18. Refund of fare on unused tickets and freight realised on luggage tickets in respect of luggage booked on the same ticket in case the journey is not undertaken. –
|(a)||Luggage is with-
drawn at starting
|Luggage ticket shall be cancelled and freight already
collected shall be refunded after recovery of wharfage charges, if any, and deduction of cancellation charge of rupees five per luggage ticket. Journey ticket shall be endorsed to the effect.
|(b)||Luggage already Dispatched from
the starting station
|Freight charges on weight admissible as free allowance shall be collected and remarks to this effect endorsed on journey ticket.|
19. Application for refund of Passenger Reservation System (PRS) tickets in other circumstances.-
(1) For refund of fare under circumstances other than those specified in these rules or under circumstances like ‘bandh’ or agitations or floods, etc., the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days from the day of commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR.
(2) In the circumstances specified in sub-rule(1), the TDR shall be issued only upto three days after the scheduled departure of the train”.