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To extend necessary cooperation to pensioners associations for redressal of pensioners’ grievances.

To extend necessary cooperation to the office bearers of identified pensioners associations in the matter of redressal of pensioners’ grievances. F.N

To fix timeline for redressal of grievances: Pensioner Portal Order
Monitoring of Public Grievances by PM through Pro-Active Governance And Timely Implementation (PRAGATI): Website https://pragati.nic.in
Speedy disposal of pensions grievances, especially lodged by Family Pensioners and Super Sr. Pensioners (80 years & above age)

To extend necessary cooperation to the office bearers of identified pensioners associations in the matter of redressal of pensioners’ grievances.

F.No. 41/38 /2011-P&PW(c)
Govt. of India
Ministry of Personnel, Public Grievances & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan.
New Delhi the 21st September, 2011

To
All Nodal Officers all Ministries/ Departments
(Web Based Pensioners Portal)

Subject: To extend necessary cooperation to the office bearers of identified pensioners associations in the matter of redressal of pensioners’ grievances.

Sir/ Madam

As you are aware, that on line grievances of pensioners are being fed through our application CPENGRAMS available in the Pensioners’ Portal maintained by Department of Pension & pensioners’ Welfare. To facilitate lodging of grievances by pensioners’ spread all over India, 27 Pensioners’ Associations have been identified across the country. The list of 27 Pensioners’ Association is enclosed. however, these associations are finding it very difficult in getting these grievances redressed and are requiring constant follow up with the Departmental offices at regional level. Some of the Pensioners Associations have printed out that timely action is not being taken by various Ministries/ Departments/ Organisations for redressal of grievances and same remain pending for unduly long periods. You are therefore, requested to sensitize your Department towards the grievances of pensioners so that unnecessary delays could be avoided leading to a prompt redressal of grievances. The regional offices and field officers, wherever they exist also be requested to provide all cooperation to the Pensioners’ Associations who are helping us in the redressal of grievances.

Yours faithfully
(Tripti P. Ghosh)
Director

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