UNSTARRED QUESTION NO 1625 by Shri P.L. PUNIA
Will the Minister of PERSONNEL,PUBLIC GRIEVANCES AND PENSIONS be pleased to
(a) whether several cases of pensions are not transferred to designated
accounts of various retired Central Government employees or their spouses on
(b) if so, the details thereof; and
(c) the measures taken by the Government to give relief to the retired
Central Government employees?
ANSWERED ON 22.08.2012
ANSWER by Minister of State in the Ministry of Personnel, Public Grievances and
Pensions and Minister of State in the Prime Minister’s Office. (SHRI V.
(a), (b) & (c): As per various rules governing pension, time schedule has
been fixed to process the pension cases by various authorities.
As per Rule 85 of CCS (Pension) Rules 1972, the pension is payable monthly on
or after the last working day of the month to which the pension relates, except
for the month of March, when it is payable on or after first working day of
April. However, some times complaints for delay in receipt of pension are
received by the Government.
The Government has taken the following measures to give relief to the retired
Central Government employees:
i. Central Pension Grievance Redressal and Monitoring System in the
Department of Pension & Pensioners’ Welfare receive complaints from all
Central Government Pensioners and process these to get the grievances redressed
by the concerned authorities.
ii. Central Pension Accounting Office in the Department of Expenditure has
given wide publicity to its toll free helpline for Civil Pensioners covered by
iii. Ministries/Departments and Pension Disbursing Banks also hold Pension
Adalat to resolve the complaints of pensioners from time to time.
iv. Reserve Bank of India has advised all agency banks to ensure that any
delay in disbursement of regular pension, revised pension, any type of pension
arrears, etc. irrespective of the type of pension (whether normal pension,
pension (DA) relief or pension arrears) or any category of pensioners
(Central/ State/ Railway/ Defence/ Telecom/ Freedom fighters, etc.) should be
compensated @ Bank Rate plus 2% penal interest for the delayed period.
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