Centralised Public Grievance Redress and Monitoring System (CPGRAMS)

Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions
26-November-2014 14:53 IST

Public Grievances

On an average, around 42000 grievances are received every month on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and in the Prime Minister’s Office.  Besides, some grievances are also received directly by the Ministries/Departments, other Central Government Offices, and State Governments, for which  centralised data base is not available.

As per CPGRAMS, the disposal and pendency for the last three years, related to Central Ministries/Departments/Organisations and State Governments is given below:-
Year Disposed Pending
2011 147027 155836
2012 168308 188879
2013 243296 181054
2014 (till 24.11.2014) 254180 192140

The grievances pertaining to states are forwarded to them for further necessary action.  

Pending for less than 2 months 28389
Pending between 2-6 months 27695
Pending between 6 months-1 year 22145
Pending more than one year 113911

This was stated by Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh in a written reply to Shri Sadashiv Lokhande in the Lok Sabha today.


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