E-Payment/Online payment system – same mode for collection and refund: Railway Board Order dated 19.09.2022
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
( RAILWAY BOARD)
New Delhi, dt 19.09.2022
Pr. Chief Commercial Manager
All Zonal Railways
Sub: E-Payment/Online payment system – same mode for collection and refund
Ref: (i) Rates Master Circular/E-payment/2019/0 and amendments thereto
(ii) Rates Circular No.18 of 2021
(iii) Board’s letter No.2020/TC-III/20/01 dated 15.09.2022
Please refer to Board’s letter under reference (iii) detailing modalities for collection of additional freight in case of diversion of rake and also for refund wherever due. Zonal Railways are advised to follow the same mode for collection of additional freight charges, if any, and refund of freight charges, if due.
To say, if freight charges are collected through electronic payment system, then refund, if due, should be done through electronic payment system in the respective bank account of the customer. Similarly, if freight charges are collected through online payment mode, then refund, if due, should be done through online mode in the respective bank account of customer.
Director, Traffic Commercial(Rates)
PFA/All Zonal Railways