Setting up of separate Central Pension Processing Cell (CPPC) units of SBI and PNB in Ranchi to reduce delay in grievance redressal: 35th SCOVA Discussion on New Agenda Items.
Details of discussion on Agenda Item 20 of 35th SCOVA:
[DoP&PW’s letter No. F, No.42/11/2023-P&PW(D)/E-9312 dated 04.05.2026]
Minutes of the meeting of 35th SCOVA held on 10.03.2026 under the Chairmanship of Hon’ble MOS (PP) at CSOI, KG Marg, New Delhi —reg.
NEW AGENDA ITEMS
| SL No. | Agenda Item | Discussion/Decision on the agenda item |
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Department of Financial Services (Banking Division) |
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| 20. | Setting up of separate Central Pension Processing Cell (CPPC) units of SBI and PNB in Ranchi to reduce delay in grievance redressal | State Bank of India
At present, CPPC Patna has the capacity to cater to approximately 10.00 lakh pensioners. CPPC Patna is maintaining approximately 5,00,000 pension files of Bihar and Jharkhand, out of which around 1,50,000 pensioners belong to Jharkhand State. CPPC Patna has now established a Specialised Help Desk at Ranchi Branch on 20.02.2026 to cater to the queries and complaints of pensioners. This Help Desk will expedite resolutions of queries related to pensioners in Jharkhand State and significantly enhance customer experience, thus ensuring seamless Punjab National Bank As present, the bank has a CPPC in Bhopal which caters to pensioners of Jharkhand. Additionally, the Bank also has a CPPC at Patna. The existing arrangement is functioning effectively for processing pension-related matters. Hence, the item may be treated as closed. |
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Minutes of the meeting of 35th SCOVA held on 10.03.2026 under the Chairmanship of Hon’ble MOS (PP)
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