Healthcare Services Standing Committee by Railway Board to ensure optimal functionality and grievances redressal Order dated 04.10.2024
भारत सरकार GOVERNMENT OF INDIA
रेल मंत्रालय MINISTRY OF RAILWAYS
रेलवे बोर्ड RAILWAY BOARD
No. 2024/I& Trans.Cell/GAC/Healthcare /P
New Delhi, Date: 04.10.2024
The General Managers
PCMDs, PCPOs
PHODs
All Indian Railways
Subject: Healthcare Services Standing Committee —reg.
Railway Administration has always endeavoured to ensure optimal functionality of delivery of railway healthcare services and reach out pro-actively to the beneficiaries on various instructions issued on healthcare. Information dissemination and grievance redressal in a structured mechanism are effective management tools for superior policy outcomes and systems / processes. It may be mentioned that Gol, Ministry of Health & FW, CGHS vide its O.M. F.No. S.11030/19/2023-EHS dated 17.03.2023 has already issued instructions on structured mechanism for involvement of stake-holders in healthcare services w.r.t. implementation of instructions issued on the matter and sorting out issues at the field level.
2. Concerns have been expressed by beneficiaries of Railway Health Services that information issued by the Railway Board and Zonal Headquarters often fail to reach the intended beneficiary and that the implementation / operationalisation of the instructions need a systemic review.
3, The matter has been examined in Railway Board and it has been decided to constitute a standing Healthcare Services Committee at Divisional and Zonal Level. The composition, term and mandate of the Health Committee at Divisional and Zonal level is at Annexure-I
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4. The Committee shall be responsible for taking up such tasks and adhere to such norms as prescribed hereunder or as added by the concerned railway administration (DRM/AGM/GM):
This issues with the approval of the Railway Board (DG/RHS, DG/HR and the CRB & CEO)
Kindly acknowledge receipt and ensure compliance.
Sd/-
(V. Muralidharan)
Joint Director Estt.(Welfare)
email: v.muralidharan[at]gov.in
Sd/-
(Pranav Kumar Mallick)
ED / Transformation, Railway Board
email: pranav.mallick[at]nic.in
Annexure-I
- Tenure: The term of the Members of the Committee except CMS / CMD in-charge will be for two years. No Member shall be nominated consecutively for a 2nd term. Two Members each from Railway Colony Residents and Pensioners shall be nominated by the respective Railway Administration.
- The Zonal Committee shall be notified by the CPO/IR and its meeting held bi-monthly,. preferably on the fourth Saturday while the Divisional Committee may be jointly notified by the CMS and Sr DPO and its meetings may be held (at least) once a month.
- Composition and Mandate:
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Composition |
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Divisional Committee |
Zonal Committee |
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Mandate |
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Divisional Committee |
Zonal Committee |
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[*HCOs – Health Care Organisations e.g., empaneled Hospitals/ Specialists /Diagnostics etc.] | |
Important note: | |
a) In the meetings, only local issues of the concerned dispensary shall be discussed, and the Committee shall not interfere in any policy matter, and shall not correspond directly with the authorities but through proper channel. b) Names, addresses and telephone numbers of Committee members to be prominently displayed in RH / HU. c) Record of Discussions to be maintained and pasted on Notice Board of RH /HU for perusal of beneficiaries d) Sr. DPO/DPO (in-charge) and CPO/IR shall be the ex-officio secretary of the Divisional Committee and Zonal Committee respectively. e) The representatives of the empanelled HCO and Authorised Local Chemist shall be available for the issues pertaining to their organization. Their presence is not required for deliberations regarding Railway Hospital improvement, grievance handling pertaining to Railway Hospital services etc. |
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